Privacy policy

We are pleased that you are visiting our website! Data protection is a matter of trust and your trust is important to us.

The protection of personal data is particularly important to us. We would therefore like to take this opportunity to inform you which of your personal data we collect when you visit our website, for what purposes it is used and to whom we may make it available.

We declare our compliance with the statutory provisions on data protection and data security. In particular, data is used exclusively for the purposes specified below and measures are taken to guarantee data security by ensuring that data is used properly and is not made accessible to unauthorized persons. Clients, service providers and their employees are obliged to maintain the confidentiality and secrecy of the data disclosed by us, unless there is a legally permissible reason for transferring or disclosing the data entrusted or made accessible.

This privacy policy applies to the controller’s website which can be accessed under the domain www.twincityhub.eu and the various subdomains (hereinafter referred to as ‘our websites’). We reserve the right to adapt the data protection declaration with effect for the future, in particular in the event of further development of the website, the use of new technologies or changes to the legal basis or the corresponding case law.

You can print or save the privacy policy by using the usual functionality of your browser. We recommend that you enclose a printout of the privacy policy with your documents.

1 Name and address of the Controller
The controller persuant to Art 4(7) of the EU General Data Protection Regulation (GDPR) is:
EIT Manufacturing East GmbH
Christine-Touaillon-Straße 11/29
1220 Vienna
Phone: +43 660 43 660 60
E-Mail: east@eitmanufacturing.eu

2 Name and address of the data protection officer
The data protection officer of the controller is:
DI Kurt Berthold
c/o clever data gmbh
Danhausergasse 9 / Top 3
A-1040 Vienna
Phone: +43 (0)664 / 61415-23
E-Mail: datenschutz@cleverdata.at
Internet: https://www.cleverdata.at/

3 General information on data processing

3.1 Scope of the processing of personal data
Personal data is any information relating to an identified or identifiable natural person. We collect and use our users’ personal data only to the extent necessary to provide a functional website and to display and present our content and services. The collection and use of our users’ personal data only takes place with the user’s consent. An exception applies in cases where it is not possible to obtain prior consent and the processing of the data is permitted by law.

3.2 Legal basis for the collection and processing of your personal data

  • Insofar as we obtain the consent of the data subject for the processing of personal data, Art. 6 para. 1 lit. a GDPR serves as the legal basis for the processing of personal data.
  • When processing personal data that is necessary for the fulfillment of a contract to which the data subject is a party, Art. 6 para. 1 lit. b GDPR serves as the legal basis. This also applies to processing operations that are necessary for the implementation of pre-contractual measures.
  • Insofar as the processing of personal data is necessary to fulfill a legal obligation to which the controller is subject, Art. 6 para. 1 lit. c GDPR serves as the legal basis.
  • In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 para. 1 lit. d GDPR serves as the legal basis.
  • If the processing is necessary to safeguard a legitimate interest of the controller or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 para. 1 lit. f GDPR serves as the legal basis for the processing.

3.3 Data erasure and storage duration
The personal data of the data subject will be deleted or blocked as soon as the purpose of storage no longer applies. Data may also be stored if this has been provided for by the European or national legislator in EU regulations, laws or other provisions to which the controller is subject. The data will also be deleted or blocked if a storage period prescribed by the aforementioned standards expires, unless there is a need for further storage of the data for the conclusion or fulfillment of a contract.

4 Provision of the website and creation of log files
When you access and use our website, we collect the personal data that your browser automatically transmits to our server. This information is temporarily stored in a so-called log file. When you use our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure stability and security:

  • Information about the browser type and version used
  • The user’s operating system
  • The IP address of the user (but anonymized, last digit = 0)
  • Date and time of access
  • Websites from which the user’s system accesses your website

The data is also stored in the log files of our system. This does not affect the user’s IP addresses or other data that allows the data to be assigned to a user. This data is not stored together with other personal data of the user.

4.1 Legal basis for the processing of personal data
Art. 6 para. 1 lit. f GDPR serves as the legal basis for the abovementioned data processing. The processing of the abovementioned data is necessary for the provision of a website and thus serves to safeguard a legitimate interest of our company.

4.2 Storage duration
Temporary storage of the IP address by the system is necessary to enable delivery of the website to the user’s computer. For this purpose, the user’s IP address must remain stored for the duration of the session.

5 Use of Cookies
Our website uses cookies. Cookies are small text files that are stored locally in the cache of the browser used. When a user accesses our website, a cookie may be stored on the user’s operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is called up again. Cookies do not become part of the PC system, cannot execute programs and cannot contain viruses.
We use cookies to make our website more user-friendly. Some elements of our website require that the accessing browser can be identified even after a page change. The use of cookies may be technically necessary or for other purposes.
Various cookies are used on our websites, the type and function of which differ.

5.1 Session cookies and persistent cookies
A session cookie is a form of cookie that is deleted as soon as the user closes the browser after their current session.
Persistent cookies are stored on the user’s device in order to provide login information, settings or preferences the next time the user visits the website. They are used to enable a more convenient and faster use of the website. The storage of these cookies is limited to a certain period of time, after which they are automatically deleted. Please note that the storage period may vary depending on the cookie. You can also delete these cookies from your system prematurely by using the usual functions of your browser.

5.2 Technically required cookies
We use technically necessary cookies on our website to ensure the functionality of the website by enabling basic functions such as page navigation and access to the website. The user data collected by technically necessary cookies is not processed to create user profiles. We use so-called “session cookies”, which store a session ID that can be used to assign various requests from your browser to the shared session. Some elements of our website require that the accessing browser can be identified even after a page change.
Our website cannot function properly without these cookies. The legal basis for this processing is Art. 6 para. 1 lit. f GDPR.

5.3 Technically unnecessary cookies
These cookies are used to make the use of the website more efficient and attractive. They are not necessary to be able to use basic functions of our website. The legal basis for this processing is your consent in accordance with Art. 6 para. 1 lit. a GDPR. Cookies that are not technically necessary are automatically deleted after a specified period, which may vary depending on the cookie.

6 E-mail contact
6.1 Scope of the processing of personal data
You can also contact us via the e-mail address provided. In this case, the user’s personal data transmitted with the e-mail will be stored. The data will only be used to process your request or for the purpose of contacting you.

6.2 Purpose of data processing
The purpose of data processing is to provide the option of contacting us via contact form or e-mail.

6.3 Storage duration
The data will be deleted as soon as the purpose of the processing has been achieved and provided that there is no other statutory retention period to the contrary. The conversation is terminated when it can be inferred from the circumstances that the matter in question has been conclusively clarified. In this context, the data will not be passed on to third parties without your consent.

6.4 Legal basis for the processing of personal data
The legal basis for the processing of data transmitted within sending an email is Art. 6 para. 1 lit. f GDPR.
If the e-mail contact is aimed at the conclusion of a contract, the legal basis for the processing is Art. 6 para. 1 lit. b GDPR.

7. contact form
7.1 Scope of the processing of personal data
When you contact us via the contact form on our website, the information you provide in the input fields is transmitted to us and stored for the purpose of processing your inquiry. This typically includes your name, email address, and the content of your message. No data will be passed on to third parties without your explicit consent.

7.2 Purpose of data processing
The data you submit via the contact form is used solely to respond to your inquiry, process any follow-up communication, and, if necessary, fulfill pre-contractual or contractual obligations.

7.3 Storage duration
The data transmitted via the contact form will be stored for a period of 180 days in order to allow for appropriate processing and follow-up of your inquiry. After this period, the data will be automatically deleted, unless statutory retention obligations require a longer storage period.

7.4 Legal basis for the processing of personal data
The processing of your data via the contact form is based on your voluntary consent in accordance with Art. 6 para. 1 lit. a GDPR. If your inquiry is related to the performance of a contract or the implementation of pre-contractual measures, the legal basis is Art. 6 para. 1 lit. b GDPR. You may withdraw your consent at any time with future effect.

8. use of web analysis tools
In order to make our website as pleasant and convenient as possible for you as a user, we occasionally use the services of external service providers. In the following, you have the opportunity to find out about the use and utilization of the services and functions used so that you can also exercise your rights with the service providers if necessary.
If you have given your consent in the cookie banner, our website uses functions of web analysis services. Cookies are used for this purpose, which make it possible to analyze the usability of the website by its users. The information generated in this way is transferred to the provider’s server and stored there.
The use of statistics and marketing cookies requires your consent in accordance with Art. 6 para. 1 lit. a GDPR. When you visit our website for the first time, a cookie banner opens where you can give your express consent to the use of statistics and marketing cookies.

8.1 Web analysis tool Burst Statistics
8.1.1 Scope of the processing of personal data
This website uses the locally hosted web analysis tool Burst Statistics to evaluate the use of our website. Burst Statistics collects aggregated, anonymized usage data such as sessions, page views, time spent on the site, bounce rates, and visitor counts.
To determine the visitor’s country, the tool temporarily processes the IP address. However, the IP address is not stored, and no data is transmitted to external servers.
Burst also uses the user agent provided by the browser to identify the device type, browser, and operating system for analytical purposes. The actual user agent string is not stored in the database.
No personal data is stored or shared with third parties.

8.1.2 Purpose of data processing
The data collected via Burst Statistics enables us to analyze how users interact with our website. This helps us better understand user behavior, optimize our content, and improve the overall performance and usability of our site.

8.1.3 Storage duration
Burst Statistics does not store personal data. Aggregated statistical data is stored locally on our server for internal analysis purposes only and cannot be linked to individual users.

8.1.4 Legal basis for the processing of personal data
The legal basis for the use of Burst Statistics is our legitimate interest pursuant to Art. 6 para. 1 lit. a GDPR in conducting privacy-friendly, cookie-free analysis of website usage in order to improve our online services.

8.2 Third-party content: YouTube video integration
8.2.1 Scope of the processing of personal data
We use services provided by YouTube, a platform operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, to embed videos on our website. When you visit a page with an embedded YouTube video, a connection to YouTube’s servers is established. In the process, YouTube may set cookies and process personal data such as your IP address, device information, and user behavior-even if you do not actively play the video.
If you are logged into your Google or YouTube account, this information may be linked to your personal user account. You can prevent this by logging out before visiting our website.
Further information on data processing by YouTube is available in Google’s privacy policy: https://policies.google.com/privacy.

8.2.2 Purpose of data processing
The integration of YouTube videos enables us to enrich our website with multimedia content and provide users with informative and engaging content in a user-friendly manner.

8.2.3 Storage duration
YouTube may store cookies and usage data for varying durations depending on your browser settings, login status, and level of interaction. For more details, please refer to Google’s cookie policy: https://policies.google.com/technologies/cookies.

8.2.4 Legal basis for the processing of personal data
The legal basis for the use of YouTube and the associated storage of cookies is your express consent in accordance with Art. 6 para. 1 lit. a GDPR. You can revoke your consent at any time via our cookie settings or by adjusting your browser preferences.

9. rights of the data subject
If your personal data is processed, you are a data subject within the meaning of the GDPR and you are entitled to the rights listed below vis-à-vis the controller.

  • Right of access (Art. 15 GDPR);
  • Right to rectification (Art. 16 GDPR);
  • Right to erasure (Art. 17 GDPR);
  • Right to restriction of processing (Art. 18 GDPR);
  • Right to data portability (Art. 20 GDPR);
  • Right to object (Art. 21 GDPR).

If you receive our newsletter, you have the right to withdraw your consent to receive it without affecting the lawfulness of processing based on consent before its withdrawal.

9.1 Right to lodge a complaint with a supervisory authority
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the GDPR.
The supervisory authority with which the complaint has been lodged shall inform the complainant on the progress and the outcome of the complaint including the possibility of a judicial remedy pursuant to Art. 78 GDPR.
If you believe that the processing of your data violates data protection law or that your data protection rights have been violated in any other way, you can lodge a complaint with the competent supervisory authority.
In Austria, this is the Data Protection Authority, Barichgasse 40-42, 1030 Vienna, telephone: +43 1 52 152-0, e-mail: dsb@dsb.gv.at, website : https://www.dsb.gv.at/.

10 Hyperlinks to other websites
On our websites we use so-called hyperlinks to the websites of other providers. When these hyperlinks are activated, you are forwarded directly from one of our websites to the website(s) of other providers. You can recognise this by the change of URL, among other things. We cannot accept any responsibility for the confidential handling of your data on the websites of third parties, as we have no influence on whether these companies comply with data protection regulations. Please refer directly to these websites for information on how these companies handle your personal data.

11. data security
We are committed to protecting your privacy and treating your personal data confidentially. In order to prevent manipulation, loss or misuse of your data stored by us, we take extensive technical and organizational security precautions, which are regularly reviewed and adapted to technological progress.
However, we would like to point out that due to the structure of the Internet, it is possible that the rules of data protection and the above-mentioned security measures may not be observed by other persons or institutions outside our area of responsibility. In particular, unencrypted data – e.g., when sent by e-mail – can be read by third parties. We have no technical influence on this. It is the responsibility of the user to protect the data provided by him/her against misuse through encryption or in any other way.

12. privacy policy update
Due to the further development of our apps and services, websites, newsletters and the content and services we offer, it may become necessary to amend this privacy policy. We reserve the right to amend the privacy policy at any time with effect for the future. The current version is available at https://www.twincityhub.eu/datenschutz .
We recommend that you read the current privacy policy again from time to time.

07.08.2025